Our high-quality line of Ventana products is available exclusively on our website and in our showrooms, located throughout California (and hopefully throughout the country soon). To find a showroom near you, see our locations.
We are proud to sell Tuuci umbrellas in our showrooms, but our agreement with the vendor prevents us from selling them online. Call your nearest showroom to learn more. For contact information, see our locations.
As of March of 2023, we have 11 retail showrooms located in California, from Mill Valley to Rocklin to Agoura Hills. We’re always searching for the next great place to expand, so check back often to see where we’re headed. We also have an Outlet Center based in Richmond, California.
Most of our teak and outdoor rope furniture is made in Indonesia, as well as some of our aluminum furniture. Most of our woven furniture is made in China. See specific product pages for more information.
Policies, Programs & Protocols
Our unique production process allows us to create premium products at honest prices. First, we work directly with our manufacturing partners to source top-quality materials at the best possible prices. Secondly, we collaborate closely with European designers and international artisans to create furnishings of exceptional style and quality. Finally, we ship directly from our own warehouse using our own delivery team, eliminating the middleman. This allows us to offer beautiful, durable furnishings for 20% less than other premium brands charge.
Your personal information is very important to us and we have many processes in place to protect it. To learn more, view our Terms & Conditions.
Yes. We pride ourselves on keeping our customers happy and guarantee their satisfaction with our unparalleled quality, White-Glove Delivery and 30-day returns. We are confident you’ll love our furniture and, if for some reason you don’t, we’ll figure out how to resolve the issue. For more information, view our Satisfaction Guarantee.
Yes. We warrant that all our furniture is free of defects in material and workmanship. For more information, view our Product Warranty.
Yes. Our program features volume discounts, special payment terms and onsite consultations. If you are an architect, developer, interior designer or hospitality client, we want to hear from you. To learn more, view our Trade & Hospitality information.
Each of our showrooms follows the COVID-19 safety guidelines set forth by its county and the CDC (Centers for Disease Control and Prevention). Since these protocols are updated often, our managers stay on top of the latest news to ensure their showrooms meet the current rules and restrictions. These include social distancing, mask mandates and vaccinations. As of November 2021, all our deliveries are being made outdoors, with no direct contact.
We strive to ensure our products and business practices reflect our love and respect for the planet, creating the smallest impact on its resources. We try to factor the environment into every decision we make. We use sustainably grown, responsibly sourced Indonesian legal wood for all our teak furnishings. We’re currently pursuing B-Corp certification, using that framework to set guidelines and goals for improvement as we work toward complete sustainability by 2030.
Creating an account on our website offers convenience and control. We save your contact information so it autopopulates every time you login. Through your account, you can access past orders to easily add to your collections and save addresses for quick checkout. Creating an account also allows us to communicate better with you and reduce errors.
We accept all major credit cards – American Express, Discover, Mastercard and Visa as well as Google Pay, Facebook Pay, Shopify Pay and Apple Pay.
Shipping & Delivery
Yes. We ship to most addresses in the 48 contiguous United States. For deliveries to Alaska and Hawaii, call our Customer Care specialists at 888.449.8325. Unfortunately, we do not ship to Canada or Mexico. To learn more, view our Shipping & Delivery information.
We understand that when you order outdoor furniture, you want it delivered sooner rather than later so you can enjoy it. In the current economy, it is challenging for us to obtain the high-quality materials we need to build our collections. Unfortunately, the global supply chain is backed up so our production is behind schedule. We are doing our best to deliver orders in a timely manner, but we have to accept certain delays. To learn more, view our Shipping & Delivery information or call our Customer Care specialists at 888.449.8325.
We ship all our furniture from our own warehouse using our own fleet of delivery trucks to keep costs low and damages to a minimum. However, we realize problems sometimes occur. If your furniture does not arrive in optimal condition, contact us immediately so we can handle the issue. Our Customer Care specialists are here to help – just call 888.449.8325.
We do our best to ensure every order goes out correctly, but sometimes mistakes happen. If your order is incomplete upon delivery, contact us as soon as possible so we can resolve the problem. Our Customer Care specialists are here to help – just call 888.449.8325.
If you choose Curbside Delivery, your products will be delivered to your entryway, driveway or curb. Assembly may be required (depending on the product) and you will need to dispose of the packing materials. You will likely need help moving the products from the drop-off spot to the location where you want them. To learn more, view our Shipping, Delivery & Returns information.
Yes, some of our furniture products require assembly. These include most dining tables, many of our benches and select other pieces. See individual product pages for more information. In addition, some of our products are very heavy and require multiple people to move them.
Many of our umbrellas require assembly, but it can be as simple as attaching the bottom piece of the pole. See individual product pages for details. In addition, some of our cantilever umbrellas require additional weight in the base for balance. Sand is a popular and affordable choice for this. Bags of sand are available at most hardware stores.
Yes, some of our fire tables require assembly. See individual product pages for more information. In addition, these tables are heavy, so you will need multiple people to help you to move them. If you choose our natural gas fire tables, you will need to hire a licensed professional to install or convert them.
Teak (tectona grandis) is a deciduous hardwood tree indigenous to the dry, hilly terrain of Indonesia and Southeast Asia. It has an exceptionally dense grain and is highly resistant to rot, warping, shrinkage and swelling. Teak’s high natural oil and silica contents act as natural preservatives, so the wood can be left outdoors for decades. It is one of the hardest, strongest and most durable of all timbers, and is virtually impervious to the effects of sun, rain, frost and snow. No other hardwood will perform to the same high standard as teak in outdoor conditions.
We use certified Grade-A solid teak grown on government-regulated plantations in Indonesia. The first plantations on the island of Java were planted by the Dutch (who were the colonial power at the time) in the mid 1800s, making them some of the oldest teak farms in the world. These plantations are now owned by the Indonesian government agency Perum Perhutani, which is responsible for the control of the teak. This agency only allows a limited number of trees to be felled each year and ensures the reforestation of these farms.
Our teak is Grade A – the highest grade available. It comes from the inner 35% of the tree where the wood is denser, straighter and much stronger than the rest of the wood. This results in furniture that lasts a lifetime. Grade B and Grade C teak is not premium and is prone to warping, splitting and cracking.
All our teak is kiln-dried to 15% or less moisture content before it’s made into furniture. This results in high-quality wood that won’t warp, bend or split – no matter how long you leave it outside.
Our furniture is crafted using timeless techniques including rugged mortise & tenon joinery, epoxy glues and brass fittings. After each piece is built, it’s sanded with extra-fine sandpaper to achieve a silky-smooth finish.
When your teak furniture is delivered, it will be in its natural state, which is a honey/brown color that looks polished. The polished appearance comes from the oil that occurs naturally in the wood. The oil on the surface will evaporate after a few days outdoors. It’s the oil that remains below the surface that gives the teak its durability. Left to age naturally outside, teak furniture will develop a handsome silver grey patina. This process takes approx. 6–9 months, depending on the amount of ultraviolet light and rain in your area. If not treated, teak will eventually change to a dark grey/green color.
Teak is a natural material. As a result, fine cracks in the end grain of the furniture may appear and disappear with changes in atmospheric conditions. Such fine cracks are normal – especially in heavy components like sofa arms and legs – but they will not affect the life or durability of your furniture.
No. We do not recommend using covers for our teak furniture because they can create a moist environment that causes mold to grow. Teak is a tropical hardwood, which means it’s accustomed to precipitation and humidity. This makes it the perfect choice for outdoor furniture. Occasionally, hard rain can drive the fine grain out of the teak and make it rough to the touch. If this occurs, use fine-grit sandpaper to reinstate the smooth texture.
Furniture Care & Maintenance
If you chose to seal your furniture, we recommend applying sealer and using covers (except for teak furniture) when the off-season begins (usually early October). If you use furniture covers on flat pieces like tables, place a beach ball or something similar under the cover to create a “tent.” This prevents water from pooling on top of the cover and allows the furniture to breath.
If you use furniture covers, it is important to remove them when the weather starts to get warm again in the spring to avoid moisture issues.
Applying a sealer is not difficult, but it is time-consuming – especially the first time you do it. We recommend two coats for the first application. For best results, cover the entire surface area, including in between the slats. Once you do this, all that’s left is annual or semi-annual maintenance. This is a much quicker process because you only need to apply the sealer in the areas that are directly exposed to the sun, and you can apply the new sealer right on top of the old sealer. To learn more, view our Furniture Care information.
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