Whether you order one chair or an entire sectional configuration, qualified zip codes receive our low flat-rate delivery fee of $195; otherwise we offer a flat-rate delivery fee of $259.
Concrete items have a flat-rate delivery fee of $359 per order.
Many smaller items ship according to reduced flat-rate fees:
- Umbrellas: $50
- Umbrella Bases: $75
- Coffee & Side Tables: $65
- Furniture Covers & Pillows: Free Shipping
All orders ship when all items become available.
WHITE GLOVE DELIVERY
We offer premium White Glove delivery for a flat rate of $195, based on your zip code. Use the calculator in the "ORDER SUMMARY" section above to find out if your address is eligible.
We wish we could offer this service to all our customers, but due to our small (yet growing) fleet, it’s just not possible at this time. Stay tuned – we’ll update this page when we expand our delivery areas.
White Glove delivery includes product assembly and placement in your home or yard. Afterward, all packing materials (wooden pallets, boxes and bags) will be removed.
Curbside delivery is available throughout the continental United States if your order isn’t eligible for White Glove delivery.
Most products will be shipped for our flat rate of $259 via standard delivery. Products will be delivered to your entryway, driveway or curb. You will need to be present at the time of delivery. To position and assemble standard-delivery furniture, many of our customers hire local movers or handymen. Nationwide companies that specialize in small loads include Lugg, Handy, and MovingHelp.
Occasionally, some of our products are out of stock. If your order includes both in-stock and back-ordered products, the in-stock products will be reserved for you. The entire order will ship when the back-ordered products become available. If you have timing concerns or delivery deadlines, call 888.449.8325 to speak to one of our Customer Care specialists about possible solutions.
Weather conditions, customs delays and holidays can all affect the timing of your delivery. However, these factors should not significantly prolong delivery.
SPECIAL DELIVERY AREAS
We deliver to most addresses in the 48 contiguous United States.
Call us at 888.449.8325 to discuss your options.
We offer a variety of ways to ship products to Hawaii. Call us at 888.449.8325 to receive your customized quote.
We regularly work with freight forwarders to arrange delivery for our customers outside the U.S. Call us at 888.449.8325 to discuss your needs.
P.O. BOX DELIVERY
Due to the size of most of our products, we cannot deliver to P.O. boxes.
30-DAY RETURN POLICY
We want you to be happy with everything you purchase from us, from sofas and sectionals to pillows and furniture covers. If you have any doubts or want to double-check dimensions before you order, call 888.449.8325 to speak to one of our Customer Care specialists. You can also call one of our showrooms to speak to one of our knowledgeable design associates.
If you’re not completely satisfied with your Terra purchase, return it to us within 30 days of delivery for a full refund (we do not charge restocking fees). Refunds will be issued in the same form of payment as originally used.
In order for us to accept your return, it must be in “like-new” condition. We cannot accept returns on special-order products or Curbside Delivery products you assemble before reporting any issues.
If your order arrived via our White-Glove Delivery, call 888.449.8325 or email us at firstname.lastname@example.org to request a return authorization number. Our delivery specialists will contact you to arrange a time to pick up the return.
CURBSIDE DELIVERY RETURNS
If your order arrived via our Curbside Delivery, call us at 888.449.8325. One of our Customer Care specialists will explain all the available options and work with you to figure out a solution.
In the unlikely event that your product arrives damaged, we will gladly replace it. Please be sure to completely inspect your order upon delivery and notify us of any issues immediately. Just give us a call at 888.449.8325.
QUESTIONS?Our Customer Care specialists are here for you. Please call 888.449.8325 or send an email to email@example.com with any questions.