Whether you purchase one chair or an entire sectional configuration, most U.S. orders qualify for our low flat-rate delivery fee of $179. You don’t need to live near one of our showrooms – we’ve partnered with multiple carriers for delivery across town and across the country.

Whatever you need, we’ve got a delivery solution for you. If you have concerns about anything, including timing, back orders (see details below) and notifications, give us a call at 888.449.8325. We’re here to help.

SHIPPING RATES:

  • LOCAL: “White-Glove delivery” includes assembly and placement of furniture in home or backyard for addresses near one of our stores (within 50 miles). 1-3 day delivery time. $179
  • NATIONAL: Curbside delivery available throughout continental United States – see below for more details. 7-10 day delivery time (can vary slightly depending on carrier.) $179* (*additional charges may occur on larger concrete tables)
  • CONCRETE SURCHARGE: Most concrete products incur additional surcharge of $125 in addition to regular shipping charges
  • UMBRELLAS: Nationwide curbside delivery: $35
  • UMBRELLA BASES: Nationwide curbside delivery: $55
  • SIDE & END TABLES: Nationwide curbside delivery: $49


WHITE-GLOVE DELIVERY
We offer premium White-Glove delivery for a flat rate of $179, based on your zip code. Concrete products incur a surcharge of $125 per order. Smaller products ship according to standard shipping fees.

Use the calculator at checkout to find out if your address is eligible. Our fleet of White-Glove trucks is growing, so we’re constantly expanding our delivery area. If your address isn’t eligible at this time, stay tuned – we’ll update our calculator as soon as things change.

Most in-stock products will be delivered within 7–10 business days of your order. One of our associates will call you to arrange the most convenient date and time.

Products delivered via White-Glove arrive fully assembled and wrapped in blankets for safe transport. After you inspect the products, our associates will unload, unwrap and place the products in your chosen location. If you have any questions, call our Customer Care at 888.449.8325.

CURBSIDE DELIVERY
If our White-Glove fleet can’t reach your address, your order will be shipped for our flat rate of $179 via Curbside Delivery. Concrete products incur a surcharge of $125 per order. Smaller products ship according to standard shipping fees.

Most in-stock products will be delivered within 10–15 business days of your order. One of our carrier partners will contact you when your order is close to give you the delivery details. It’s best to be home for Curbside Delivery so you can inspect the products. In the event that something is wrong, we will make it right. To discuss options and special needs, call our Customer Care at 888.449.8325.

Products will be delivered to your entryway, driveway or curb. Assembly may be required (depending on the product) and you will need to dispose of the packing materials. To relocate and assemble Curbside Delivery products, many of our customers hire local movers or handymen. Nationwide companies that specialize in small-load moving such as Lugg and MovingHelp may also be an option, depending where you live.

BACK ORDERS
Occasionally, some of our products are out of stock. If your order includes both in-stock and back-ordered products, the in-stock products will be reserved for you. The entire order will ship when the back-ordered products become available. If you have timing concerns or delivery deadlines, call 888.449.8325 to speak to one of our Customer Care specialists about possible solutions.

OTHER ISSUES
Weather conditions, customs delays and holidays can all affect the timing of your delivery. However, these factors should not significantly prolong delivery.

SPECIAL DELIVERY AREAS

We deliver to most addresses in the 48 contiguous United States.

ALASKA DELIVERY
Call us at 888.449.8325 to discuss your options.

HAWAII DELIVERY
We offer a variety of ways to ship products to Hawaii. Call us at 888.449.8325 to receive your customized quote.

INTERNATIONAL DELIVERY
We regularly work with freight forwarders to arrange delivery for our customers outside the U.S. Call us at 888.449.8325 to discuss your needs.

P.O. BOX DELIVERY
Due to the size of most of our products, we cannot deliver to P.O. boxes.

30-DAY RETURN POLICY

We want you to be happy with everything you purchase from us, from sofas and sectionals to pillows and furniture covers. If you have any doubts or want to double-check dimensions before you order, call 888.449.8325 to speak to one of our Customer Care specialists. You can also call one of our showrooms to speak to one of our knowledgeable design associates.

If you’re not completely satisfied with your Terra purchase, return it to us within 30 days of delivery for a full refund (we do not charge restocking fees). Refunds will be issued in the same form of payment as originally used.

In order for us to accept your return, it must be in “like-new” condition. We cannot accept returns on special-order products or Curbside Delivery products you assemble before reporting any issues.

WHITE-GLOVE RETURNS

If your order arrived via our White-Glove Delivery, call 888.449.8325 or email us at contactus@terraoutdoor.com to request a return authorization number. Our delivery specialists will contact you to arrange a time to pick up the return. 

CURBSIDE DELIVERY RETURNS

If your order arrived via our Curbside Delivery, call us at 888.449.8325. One of our Customer Care specialists will explain all the available options and work with you to figure out a solution.

DAMAGE

In the unlikely event that your product arrives damaged, we will gladly replace it. Please be sure to completely inspect your order upon delivery and notify us of any issues immediately. Just give us a call at 888.449.8325. 

QUESTIONS?

Our Customer Care specialists are here for you. Please call 888.449.8325 or send an email to contactus@terraoutdoor.com with any questions.