WHAT WARRANTY COVERS

Terra warrants to you, the original purchaser, that the products you have selected are free from defects in material and workmanship. Teak, slings and cushions are warranted based on quality of workmanship, not fading, discoloration, mildew-resistance or stretching.

HOW LONG WARRANTY LASTS

Structural (Frames)

This limited structural warranty on Ventana products lasts for a period of 3 years from the date of delivery to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the products, or have unauthorized repairs or alterations done to the products during the Warranty Period. Treasure Garden, Tuuci and Envirowood products come with separate warranties; see manufacturer’s information for details. 

Finishes

This limited finish warranty lasts for a period of 3 years from the date of delivery of the products to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the products, or have unauthorized repairs or alterations done to the products during the Warranty Period. Warranty covers peeling, blistering and flaking of paint.

Slings 

This limited sling warranty lasts for a period of 1 year from the date of delivery of the products to you (“Warranty Period”). Warranty covers breaking or pulling out of frame. 

Cushions

This limited cushion warranty lasts for a period of 1 year from the date of delivery of the products to you (“Warranty Period”). Warranty covers workmanship of the cushion itself and the filler for 1 year. Coverage terminates if you sell or otherwise transfer the products, or have unauthorized repairs or alterations done to the products during the Warranty Period.

WHAT TERRA WILL DO

Structural (Frames)

If, within the Warranty Period, your frame fails structurally or if the finish cracks, peels or blisters, Terra will, at its option, repair or replace the frame in the original color and style, if available.

Slings

If, within the Warranty Period, the sling breaks or pulls out of the frame, Terra will, at its option, repair or replace the sling in the original color and style, if available.

 Cushions

If, within the Warranty Period, your cushion fails, Terra will, at its option, repair or replace the cushion in the original color and style, if available.

In the event that a frame finish, style or fabric has been discontinued, Terra reserves the right to substitute the defective frame, sling or cushion in a similar style or color, at its option. 

TO OBTAIN SERVICE

Any claim under this warranty should be initiated within the Warranty Period (as specified above) by contacting Terra. A copy of the original sales receipt is required. Terra reserves the right to examine all merchandise claimed to be defective. Upon approval of the claim, Terra will authorize either repair or replacement of the defective frame, cushion, sling or part.

WHAT WARRANTY DOES NOT COVER

This warranty does not cover and is void if damage is a failure caused by: 

  • Unreasonable or abusive use
  • Extreme weather
  • Improper care
  • Freezing
  • Mildew
  • Normal wear
  • Fading or stretching of fabrics and vinyl straps
  • Glass breakage
  • Wear of glides
  • If products are used for commercial purposes (residential orders; Trade & Hospitality orders come with 1-year warranty) 
  • If customer fails to provide reasonable and necessary care
DISCLAIMER
This warranty is valid only in the 50 United States and Canada. Terra shall not be responsible for loss of use, time, inconvenience, packing, travel, personal injury, or other consequential or incidental damages resulting from any defect in the products.